help

  • Unknown's avatar

    WhenI click on “get help” on your support, or most functions in WP I get a non-responsive screen: in the URL box, a green closed lock with WordPres.com (automatic, Inc.)[US] all in green preceding the black typeface of https:// and the rest of the normal address for my site. The nonresponsive page has the W logo in a circle with bluish gray off to the left and white for the rest of the screen. That lock-in green seems to keep me out. I can not backspace and erase it!. I can not highlight and erase it!
    I am unable to approve comments. I can’t contact WordPress directly. Help
    democratizemoney and deartedandjody
    (email visible only to moderators and staff)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    The nonresponsive page has the W logo in a circle

    This is usually a problem with your browser and hopefully solved by clearing cache/cookies or as a last resort by trying a different browser: https://en.support.wordpress.com/browser-issues/

  • Unknown's avatar

    Thank you. that seemed to do it. Again, thank you very much.
    Ed at democratizemoney and deartedandjody

  • Hi democratizemoney – Are you still having trouble?

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