help

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  sarahde801be7ef · Member · Jan 1, 2019 at 9:06 pm

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  I have a personal account that says I should have chat support but can’t find it anywhere. How do I get help from WordPress?

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  vishalparit · Member · Jan 1, 2019 at 9:42 pm

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  Hello @sarahde801be7ef,

  Head over to contact form and you’ll be able to put in a private support request that way.

  Thank you.

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  sarahde801be7ef · Member · Jan 1, 2019 at 10:37 pm

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  thanks for helping me! I don’t see any “contact form” in my word press site. Can you tell me where I find that?

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  vishalparit · Member · Jan 1, 2019 at 11:04 pm

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  Hey,

  Could you please login to your Account and access this link :

  https://wordpress.com/help/contact

  You can get more details about how to get help from live chat from this Support Article.

  Hope this will help, thank you.

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  justjennifer · Member · Jan 2, 2019 at 6:03 am

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  Hi there @sarahde801be7ef, It looks like the account you are posting from doesn’t have an upgrade plan here on WordPressdotcom because your support requests are being routed to the community forums for assistance. Note the “wpcomhelp” tag in the sidebar which indicates this. Do you perhaps need to be logged in with a different username account? seatoskiwithsarahandt

  If this is in reference to your other forum post at https://en.forums.wordpress.com/topic/seatoskiwithsarahandt-com/ please wait for someone to reply to you there. I’ve tagged your thread for Staff assistance.

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  justjennifer · Member · Jan 2, 2019 at 6:08 am

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  I’ll go ahead and close this thread so we can keep all support in one place. Thanks.