help

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  onestephomestead · Member · Apr 16, 2019 at 12:35 am

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  I own a domain from another site, and I have been using the wordpress plugin and i somehow got logged out of wordpress, but the account that i did set up on wordpress.com isnt my website… help!!!

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  pagetopixel · Member · Apr 16, 2019 at 6:22 am

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  Hi there, it sounds like your domain is registered at a domain registrar like GoDaddy or similar and it is mapped incorrectly. If this is the case here is some info that will help you on your way https://en.support.wordpress.com/domains/map-existing-domain/. The best plan of action would be to contact your registars support to help you correctly map your domain name.

  I hope this helps!

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  justjennifer · Member · Apr 16, 2019 at 6:38 am

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  Hi there, what is the address of the site you are trying to access? Once we know that we can point you in the right direction for support.

  If by chance you need help with a site using the open source WordPress software, you’ll want to head over to https://wordpress.org/support where they have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page. You might also be able to approach your web hosting provider for assistance.

  Just to clarify, this support forum assists users of the WordPressdotcom platform. WordPressdotcom (where we are ) and WordPress are separate entities with different documentation and support forums. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/