help

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  solarasybil · Member · May 18, 2019 at 4:59 am

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  I cancelled my previous domain name & account and bought a new domain name and plan and am trying to set up the new page and it’s not letting me use the domain name, saying it already exists, but it’s mine. I’m very confused and frustrated. the first domain and blog set up was very easy. I don’t know what i’m doing wrong but please help me out.

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  musicdoc1 · Member · May 19, 2019 at 3:07 am

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  Hi,

  am trying to set up the new page and it’s not letting me use the domain name, saying it already exists

  If you’ve registered a new domain in your account, then it already exists, and I believe it follows that you should have access to it at My Sites. However, perhaps I’ve misunderstood, so I’ll call for staff attention. Staff will respond here.

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  staff-doublebassd · Staff · May 19, 2019 at 3:39 pm

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  Hi there,

  What is the domain address? There is no upgrades under the account you contacted us from, which I see is now canceled.

  If you need any assistance with this, let us know.