Help

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  lucymac2 · Member · Apr 27, 2020 at 10:07 pm

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  I have tried to call the helpline number for a refund, however it is saying that it doesn’t exist…

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  themagicrobot · Member · Apr 27, 2020 at 10:34 pm

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  What doesn’t exist? The helpline? (true) or your site? What is the full address of the domain in question?

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  lucymac2 · Member · Apr 27, 2020 at 10:46 pm

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  I am trying to refund my account and I can’t seem to contact anyone, I have tried to ring the number that is on Bluehost however it keeps saying that the number is unavailable

  https://placesandpix.com

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  staff-doublebassd · Staff · Apr 27, 2020 at 10:49 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to Bluehost for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  lucymac2 · Member · Apr 27, 2020 at 11:03 pm

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  Hi

  No all my emails that I have received are all from WordPress.com and WordPress.org did not recognise my account when I tried to log in?

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  lucymac2 · Member · Apr 27, 2020 at 11:17 pm

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  I just want to know how I can get a refund?

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  staff-blorbo · Staff · Apr 28, 2020 at 12:04 am

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  We are not affiliate with Bluehost in that sense, so we cannot help you with this, only Bluehost can.

  You can reach them via https://www.bluehost.com/contact