Help!
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Hi! I have a few problems, firstly I cannot login on wordpress.com, it says I don’t have an account. I created a new account just now, so that I was able to email you. But I have had an account for many years.
Email account: (email visible only to moderators and staff)
User: Hannah
domain: gastrosommelier.comSecondly I have hired a web-tech to help me do a few small tweaks to the site, and he shut the whole site down by accident and need access to the cPanel, I don’t knwo how to access this.
Please help me, I am panicking.
Thank you ever so kindly!
Best Regards,
Hannah Bellemare -
Hi there,
The site gastrosommelier.com appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/gastrosommelier.com+dns
To clarify, we are not the only providers of WordPress sites, and GoDaddy also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: http://wordpress.org/support/
You may also wish to contact your host’s support team for more assistance.
Hope that points you in the right direction!
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