Help

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  jamieleedonnelly · Member · Feb 28, 2021 at 10:45 pm

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  I want to contact WordPress not the community why are they making it so hard I hate the customer service

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  staff-totoro · Staff · Feb 28, 2021 at 11:32 pm

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  Hi there,

  You are needing help with basenails.wordpress.com? That is the only site I see under your @jamieleedonnelly account when I look on this end.

  Can you tell me a bit more about what you are trying to set up? Happy to take a closer look as basenails.wordpress.com once I understand what I am looking for, thanks!

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  jamieleedonnelly · Member · Feb 28, 2021 at 11:52 pm

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  Hi yes well I only had the one of which I know of I want a refund from what you have just taken and cancel what ever got me on it

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  staff-totoro · Staff · Feb 28, 2021 at 11:57 pm

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  I’m not sure I understand. I see no record of upgrades having ever been purchased for your account. You can confirm here there is no past billing activity (no purchases, and no refunds) on this page: https://wordpress.com/me/purchases/billing

  Can you clarify what is the URL of the site you upgraded? Is it something other than basenails.wordpress.com? Is it possible you have another site with us under a different login? Possibly a site you set up at an outside provider like GoDaddy, Bluehost, Hostgator, etc?

  Thanks for the additional info!

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  jamieleedonnelly · Member · Mar 1, 2021 at 12:00 am

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  I have the receipt here in my emails and the money has left my bank I don’t understand if the service isn’t even there of what you have charged me then I don’t understand why you can’t refund the money you have taken, it has made my mortgage bounce

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  jamieleedonnelly · Member · Mar 1, 2021 at 12:02 am

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  I haven’t upgraded anything of purchased anything I don’t want any from you

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  jamieleedonnelly · Member · Mar 1, 2021 at 12:03 am

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  No I got everything from WordPress a year ago to experiment and have ago witch was a mistake as I never used it and now your taking money for no reason

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  staartmees · Member · Mar 1, 2021 at 6:32 am

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  If you want to know what that charge is about, go to https://wpchrg.wordpress.com/.
  You find on the same page a form to contact the Billing Team about a refund.

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  fstat · Staff · Mar 1, 2021 at 9:11 am

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  Hi there,

  Please note that there are many hosting providers that use the WordPress software. We (WordPress.com) are one of them.

  It’s possible that you have purchased a plan from one of those hosts and used the WordPress software to build your site.

  So, use the tool that @staartmees provided and check if your purchase is associated with us or not.

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  jamieleedonnelly · Member · Mar 1, 2021 at 2:39 pm

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  The bill chargerd is from WordPress

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  jamieleedonnelly · Member · Mar 1, 2021 at 2:41 pm

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  It is definitely WordPress is there a member of staff that can email me back and forth I will be able to screen shot the receipt and send it

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  jamieleedonnelly · Member · Mar 1, 2021 at 3:10 pm

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  On the receipt it says any problems contact here them it just takes me to a community forum it’s disgusting this service and still today it has not been sorted my mortgage is still not paid how long dose the chat go on for before something gets done the receipt is from WordPress and it says contact WordPress

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  aleone89 · Staff · Mar 1, 2021 at 3:53 pm

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  Hello there,

  I know this can be frustrating – are you able to tell me any and all websites that you may have created with WordPress.com?

  This might help to track down the charge.

  is there a member of staff that can email me back and forth I will be able to screen shot the receipt and send it

  Email or live chat support is available for users on paid plans:

  https://wordpress.com/support/help-support-options/.

  Many thanks.