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  chilternsocietyoffice · Member · Jun 17, 2021 at 3:52 pm

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  We have recently moved website providers and our new provider has some questions. Where do I find out who holds the license so that we can use your helpdesk.

  Thanks
  Lucy Davies
  The Chiltern Society

  The site I need help with is chilternsociety.org.uk/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  staff-blorbo · Staff · Jun 17, 2021 at 6:22 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.