Help!

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  infodedavycom · Member · Nov 28, 2022 at 7:57 pm

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  HELP!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  boredtaiga · Member · Nov 28, 2022 at 8:07 pm

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  Hi,
  
  How can we help you? Please go ahead with any questions you may have.

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  infodedavycom · Member · Nov 28, 2022 at 8:54 pm

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  I am looking to contact someone for a refund and cancelation. There is no contact number or live support? I just paid for a subscription about an hour ago and it is not allowing me to do what I originally planned on. How can I cancel and get my. money back? Also I paid twice, one for the standard account, then had to pay again to upgrade in order to add a plugin, which still did not work.

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  boredtaiga · Member · Nov 28, 2022 at 9:00 pm

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  I’ve tagged your question with ‘modlook’, so someone from the Staff should shortly get in touch with you regarding your question.

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  staff-totoro · Staff · Nov 28, 2022 at 11:02 pm

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  Hi there @infodedavycom

  On the account you are logged into now, I can confirm you have cancelled the Business Plan on your account and issued a refund for your original purchase amount.

  You can expect to see the funds in your account in the next 7-10 business days, and can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  Hope that helps. Please let us know if you have any more questions.