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  702bodyworkmarketing · Member · Jan 11, 2023 at 7:56 pm

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  We are trying to upgrade out site and pay for premium but we are getting a bounce back saying payments are suspended please help!?!?!?!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ssingh2005sb · Member · Jan 11, 2023 at 8:02 pm

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  Hello!
  Thanks for reaching out! The staff here at WordPress.com will guide you on the same. Wait for their response. I’m adding a “mod look” for a quick response.
  Thank You!

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  staff-totoro · Staff · Jan 11, 2023 at 9:57 pm

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  Apologies but we are not able to help with transaction issues as this is the forum for free sites without upgrades.

  However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!