help

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  wpcdblog · Member · Feb 5, 2023 at 6:58 pm

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  help

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  wpcdblog · Member · Feb 5, 2023 at 7:01 pm

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  This is the very place I DON’T want to go. It is an old blog. I keep going back here. I just have a transaction receipt and no ID K or two-factor whatever thing. :-)

  My new one is WPCMUSIC.BLOG

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  helper-heroponriki · Member · Feb 6, 2023 at 8:10 pm

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  Hi there!

  The site wpcmusic.blog is associated with a different user account than the one you’re currently logged into.

  Since you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  Thanks!