Help!!

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  sirensidhe · Member · Apr 14, 2023 at 1:10 am

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  Every time I try to log into my wordpress (through bluehost) to work on my site and I’m getting error message:

  ‘There has been a critical error on this website.’

  I have no ides what to do in order to fix this. Please help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  machellie · Staff · Apr 14, 2023 at 11:25 am

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  Hi there, @sirensidhe!

  Your site is not hosted here with us at WordPress.com.

  Instead, this site is a self-hosted WordPress site. This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

  We can only offer support for sites hosted here with us at WordPress.com.

  As some general advice here, a good first troubleshooting step is to deactivate all of your plugins. If the issue disappears then reactivate one plugin at a time. Refresh your page each time you reactivate a plugin to see what causes the issue to return. If you can’t access your dashboard, you will want to follow the advice here:

  FAQ Troubleshooting

  Should you need help with your self-hosted WordPress site, you will want to contact your host.

  You can view the differences between WordPress.com and WordPress.org here:

  https://wordpress.com/support/com-vs-org/

  For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.