help

  • Unknown's avatar
    rodgeyrazzlericloudcom · Member ·

    I have had a charge to my bank but nothing is showing in purchases on my site?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    If your charge was made from WordPress.com, you can find the transaction ID on your credit card statement. Here you have more info about this:

    WP
    View Your Billing History
    in WordPress.com Support
    4 min read
    In your Billing History, you can view all transactions made in your WordPress.com account, including payments and refunds. This guide will show you how to view your receipts, make changes, and answer common questions about your transaction history. View Your Receipts To access your billing history: Click on your Profile icon at the top of your WordPress.com dashboard: On the l

    The transaction ID can help us locate the account from which the charge was made.

    If you can not find the transaction ID. Could you share the URL of the site from which this charge comes?

    Let us know, and we’ll be happy to help!

  • Unknown's avatar
    helper-andrew · Member ·

    Hi there! Since we’re communicating now via email tickets, I’ll go ahead and close this forum topic.

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