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  jontaffe11 · Member · Mar 11, 2024 at 4:11 pm

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  I need help canceling my domain transfer due to a bug. We submitted two domain transfers for them to be brought onto WordPress. The second worked and the old provider received the approval request making that domain now ‘Active’ on WordPress. The other domain never sent out an approval request to the old provider and is now stuck on ‘In Progress’. I can’t afford to wait the full 14 days for the system to then automatically terminate the transfer. Can someone please help me.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Mar 11, 2024 at 4:17 pm

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  You must contact the provider the transfer was initiated from.

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  jontaffe11 · Member · Mar 11, 2024 at 4:24 pm

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  I initiated it on WordPress with the auth code they gave me for it to be transferred to WordPress. The first domain went fine and it sent the previous provider an approval request and the status on our end on WordPress changed to ‘Activating’; however, for the domain that is not working, after submission, the old provider did not receive an approval request. They also claimed this can only be taken care of on our end since we initiated it. The domain that worked was active in around 30 minutes from the point of submission and the one that is not working has been stuck on ‘In Progress’ for several days now. The old provider has notified me daily that they still have not received anything.

  I need support to cancel the transfer request on WordPress end so that I can re-submit the transfer request.

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  jontaffe11 · Member · Mar 11, 2024 at 5:25 pm

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  Can someone from WordPress support please help.

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  jontaffe11 · Member · Mar 11, 2024 at 6:50 pm

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  Why can’t I get support to help me here or by email? I have an Entrepreneur plan and I don’t even have the ability to do live chat for over a month now. I haven’t been able to get customer service that that timeframe either.

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  staff-dragon · Staff · Mar 18, 2024 at 10:15 pm

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  Hey there,

  It looks like we were able to connect with you over live chat after you posted this topic in the forums. We are currently experiencing larger than larger-than-normal volume for support so responses to tickets may be longer than usual. We appreciate your patience while we work to answer all of your support requests.

  Since we were able to connect with you and to avoid confusion, I am going to go ahead and close this support topic. Please feel free to open a new topic if you have another issue we can assist with.

  Thanks!