HELP!!!
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I am unable to login to my website and just get this message:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
My website seems to be down too please can you help me
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
heartworksmagic.co.uk is a self-hosted WordPress website, which means you’re utilizing the open-source software from WordPress.org. It’s important to note that WordPress.com and self-hosted WordPress sites are two different things.
As your current issue pertains to a self-hosted WordPress site, we’re unfortunately unable to offer direct assistance. However, the good news is that there is a dedicated community of users and developers on the WordPress.org forums who would be happy to help you resolve your issue. You can visit the forums at https://wordpress.org/support/ and search for similar topics or create a new thread with your question.
That said, if you’re interested in enjoying the performance and stability benefits of our managed hosting, as well as access to our in-house support and live chat option, we’d be more than happy to welcome you to WordPress.com! To make the transition as smooth as possible, we’ve created a step-by-step guide on how to migrate your existing site to our platform: https://wordpress.com/support/import-using-move-to-wordpress-com/ or just let us know and we will do it for you.
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