Help

  • Unknown's avatar

    i need help for aiding me about uploading my contacts

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hi @northfieldsbeautybar,

    Just took a quick look at your site, and I love how sleek, inviting, and well-crafted it feels—definitely a place that radiates beauty and care! ✨

    I understand how frustrating it can be when things don’t work as expected. If you’re having trouble uploading your contacts, here are a few things to check that might resolve the issue:

    1️⃣ Check Your CSV File – Ensure your file is properly formatted and isn’t empty. A small formatting error can sometimes cause issues.

    2️⃣ Subscriber Limits – If you’re on a free plan, WordPress.com limits the number of subscribers you can add (100 max). If you need to upload more, upgrading to a paid plan might be necessary.

    3️⃣ Check Your Permissions – Make sure you’re logged in as an administrator with the right permissions to manage subscribers. Sometimes, account restrictions can block uploads.

    4️⃣ Try the Web Dashboard – If you’re using the mobile app, try switching to the WordPress.com website dashboard and upload your contacts there. It often works better for file uploads.

    5️⃣ Clear Cache & Cookies – Temporary browser issues can interfere with uploads. Try clearing your cache and cookies, then attempt the upload again.

    You can also refer to this guide for troubleshooting.

    🔹 If you’re still encountering problems after trying these steps, you might be facing a more specific error. In that case, it would be helpful if you could provide more details about the exact error message you’re seeing.

    Additionally, if you receive an email saying that not all contacts were imported, it could be because some addresses were flagged as spam or the users have opted out of receiving emails.

    I hope this helps! 😊

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