Help! 404 error only on mobile

  • Unknown's avatar
    ilovedogsandfitness · Member ·

    Hey WordPress community!

    Please help – my shopping cart was working perfectly fine and recently stopped. I managed to fix it but now it only seems to work on my desktop but I get the 404 error on the mobile version. I have tried deactivating all the plugins but nothing fixed the issue.

    Any guidance would be greatly appreciated!!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hey there –

    I’m sorry to hear you’re having trouble with your shopping cart on mobile devices. It can be difficult to pinpoint the cause of this issue without additional details, but I’d be happy to guide you through some common troubleshooting steps.

    A 404 error typically signifies that the page cannot be found, so it seems like there may be a problem with the mobile version of your shopping cart page.

    First, I’d suggest you clear your site’s cache and see if this helps. The way to do it varies depending on your caching solution, but if you’re using the WP Super Cache plugin you can find instructions here: https://wordpress.org/plugins/wp-super-cache/

    Likewise, please clear your browser’s cache on your mobile device, you can find some steps to do so here:
    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

    If the problem persists, then there might be an issue with your theme. You may try switching temporarily to a default WordPress theme (like Twenty Twenty) to see if the problem persists.

    Lastly, if none of the above steps helped, it might be a good idea to contact the developer or support for the plugin (like WooCommerce). You may consider upgrading to WooCommerce’s paid version, WooCommerce Pro, which provides personalized support through situations like this and might help resolve this faster. You can find more information and purchase details here: https://woocommerce.com/products/woocommerce-premium-support/

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