HELP!

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  taylorwest154459791 · Member · Mar 18, 2016 at 5:21 pm

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  I need to speak to someone immediately please. My website shows blank, I can’t login to my account, none of the password reset options are working, and I think my account may be tied to another account. Please contact me asap.

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  timethief · Member · Mar 18, 2016 at 5:26 pm

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  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  What is the exact URL starting with http:// of the site you refer to please?

  And, exactly which username account registered that site?

  I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.

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  timethief · Member · Mar 18, 2016 at 5:29 pm

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  If you are not referring to a site hosted wordpress.COM, you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you are not referring to a site hosted wordpress.COM, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  taylorwest154459791 · Member · Mar 18, 2016 at 5:29 pm

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  The site is http://www.taylorwestweberwater.com, and the username should be “admin4” I believe.

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  timethief · Member · Mar 18, 2016 at 9:51 pm

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  taylorwestweberwater.com is hosted by GoDaddy.com
  WHOIS: Click Here
  IP Address: 184.168.235.1
  Name Servers:
  ns18.domaincontrol.com
  ns17.domaincontrol.com

  You are posting to the wrong support forum. If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/