Help Accessing Website

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  scottiewlee · Member · Sep 22, 2020 at 8:52 pm

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  Hello,

  When I add ‘/wp-admin’ to the end our of domain, the wordpress login does not populate.
  Can someone please advise?

  We had to replace all of our credit cards on file. I’m thinking the actual WordPress account is not up-to-date?

  How can I log in if I cannot access the wp-admin page.

  Please advise!

  Thank you

  Best regards,
  Scott Lee

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  staff-totoro · Staff · Sep 23, 2020 at 1:28 am

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  Hi there,

  What is the URL of your site? rohbah.com?

  From what I can see that domain is not registered under your WordPress.com account, so you would not actually need to renew it on this end.

  Instead you can manage rohbah.com at Google Domains, where I see it is registered now: https://gwhois.org/rohbah.com+dns

  Hope this helps point you in the right direction!

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  scottiewlee · Member · Sep 23, 2020 at 5:04 am

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  Thanks for your response.
  I wasn’t sure if I could leave the domain in the forum.

  http://www.officialphora.com

  Thanks

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  staff-mckluskey · Staff · Sep 23, 2020 at 7:17 am

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  That one is registered with GoDaddy and pointing to their nameservers. Contacting their support team for more information is your best bet.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can also look for help at the community forums here: https://wordpress.org/support/forums/