HELP – ACCOUNT CLOSED AND CAN’T ACCESS

• 

  madelinehay · Member · Jan 31, 2025 at 7:37 pm

  • Copy link
  • Add topic to favorites

  Hi there! I’m super stressed because for some reason my account (that is a on a paid starter plan for a year) is closed for some reason even though there hsould be at least 5 months left. I can’t find the activation key, I can’t find the transaction number I’m freaking out. I don’t know which email I used to create it but I know I was getting notification/resetting password emails at my personal email but now I can’t find any emails ahhhhh what do I do

  WP.com: Yes
  Jetpack: No
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

• 

  staff-imahappyengineer · Staff · Feb 1, 2025 at 2:21 pm

  • Copy link

  Hello @madelinehay,

  I’m sorry to hear about the issues you’re having logging in to the account.

  I checked the domain name you provided and I can confirm that it’s still active.

  I have sent you an email directly to further assist you in recovering your account.

  Kindly reply to the email so we can proceed with Account Recovery.

  Let me know if you have any questions.