HELP! ACCOUNT DELETED AND WEBSITE DELETE

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  gdemaurotic · Member · Mar 5, 2019 at 7:54 pm

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  Hi,

  i built a website [redacting details]. I do not know what happened but my username, account and domain have disappeared!!! I payed a full membership for the domain, membership for the template of the website as well as a year subscription to the email (email visible only to moderators and staff) and (email visible only to moderators and staff). I need everything back immediately! PLEASE HELP! [redacted phone]

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  themagicrobot · Member · Mar 5, 2019 at 8:01 pm

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  Don’t panic. Just log out of this new account you created an hour ago. And then log back in with your correct credentials to reach that site.

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  gdemaurotic · Member · Mar 5, 2019 at 8:18 pm

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  it doesnt work my correct credentials seems to have been deleted too!

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  themagicrobot · Member · Mar 5, 2019 at 8:33 pm

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  The site still exists. You’re still logged in to the wrong account. This thread has been tagged to ask a member of staff to respond but first why not fully log out of this account and try again or see https://en.support.wordpress.com/account-recovery/

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  gdemaurotic · Member · Mar 5, 2019 at 8:40 pm

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  Hi,

  I still can not loggin to the username giudm

  It says the username does not exist anymore.

  Please help to recover username, password and website

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  supernovia · Staff · Mar 5, 2019 at 11:54 pm

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  Hi @gdemauroc8c4a24854, we’ll reach out via email to help you resolve this.

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  gdemaurotic · Member · Mar 6, 2019 at 9:36 am

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  Hi,

  I have not heard from you. I really need the account giudm and the website http://www.theibdcompany.com up and running again!

  After spending an insane amount of money for the year membership, the domain and the template it is incredible that getting help from your services is so difficult!

  Please contact me within the hour to update me on the situation.

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  gdemaurotic · Member · Mar 6, 2019 at 9:38 am

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  the worst part is that i had a wordpress plan but can not use it since i can not loggin to my account giudm ….

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  staartmees · Member · Mar 6, 2019 at 11:14 am

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  The account giudm still exists, https://en.forums.wordpress.com/users/giudm/.

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  gdemaurotic · Member · Mar 6, 2019 at 11:16 am

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  Hi,

  How can i retrieve it… apparently it’s not linked to my own email anymore… someone must have hacked the account!

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  fstat · Staff · Mar 6, 2019 at 3:29 pm

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  Hi there,

  We are already helping you via email. Please follow up there.