Help! Account seems to be locked.

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  barryfellner · Member · Oct 2, 2019 at 12:54 pm

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  About a year ago, my church assigned me to maintain the church website. They gave me a User ID and I have been happily maintaining things since then.

  I attempted to log in today to make some changes, and the logon failed with a message about the site having technical difficulties, and to consult the email message sent to the primary email address.

  Well, that address is evidently not mine, and there is nobody left who knows what that address might be.

  Any clues?

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  staff-zinnia · Staff · Oct 2, 2019 at 1:55 pm

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  Hi –

  What is the site’s URL?

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  barryfellner · Member · Oct 2, 2019 at 2:25 pm

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  Home

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  staff-mckluskey · Staff · Oct 2, 2019 at 2:40 pm

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  Thanks for the link. The site you mentioned is using the open-source WordPress.org software so this forum is not the best place to get help.

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  You’ll want to post here instead:

  https://wordpress.org/support/forums/