Help again!
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There seems to be a huge mixup of my WordPress account. I only want/need one but the addresses are showing more than one. The ONLY site I want is Writing-Concepts.com Could this be the issue that under my picture there is no dash in writing-concepts.com at mbmarino? I am ready to stop everything because of my confusion, when all I need help with is making sure I have One site to work on .a I think it started when I transferred names and accounts.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi @mbmarino, it looks like you might have more than one account with us, but we can help you fix that and then help with any questions you have about the site.
Writing-Concepts.com is owned by another account. Do you want it to be under your
mbmarinoaccount instead, or are you just hoping to get into the right account for now?If you can log out, then log back into WordPress.com using the email address that that received a receipt from us, you’ll be logged into the correct account.
Then if you want to transfer ownership to this one (if you prefer this username, for example) we can help you through these steps:
https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/ -
Actually, I just realized both accounts have purchases at this point. If you don’t need an upgrade on this account, you can cancel it here:
https://wordpress.com/me/purchasesThen, you would want to log in using the email address that received a purchase notification for Writing-Concepts.com so you can control that site.
Once you have done that, please update us here (or by chat) to let us know what you’d like to do so we can help you get that sorted.
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Hi, You helped me earlier and I thought we were all straightened out. I cannot get to the site that is now the permanent one, it keeps going back to the two sites that we deleted.
Can you help me retrieve my site please. Writing-Concept.com and my email is (email visible only to moderators and staff)
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Hi there,
Hi, You helped me earlier and I thought we were all straightened out. I cannot get to the site that is now the permanent one, it keeps going back to the two sites that we deleted.
I’m not sure what you mean when you say “the site that is now the permanent one” can you clarify what you mean by that? What is the URL of that site? On our end I see that you have two accounts, so what you see depends on which you log in under.
- mbmarino – owns
mbmarino.wordpress.com - mbmarino2 – owns
writing-concepts.comandthewritingeditorcom.wordpress.com
Can you clarify which site(s) you wish to delete permanently? Thanks for the additional info!
- mbmarino – owns
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These were deleted this AM and now they are back. The Writing Editor and name no longer exist, yet I keep getting that when I try to log into my new account I was just now working on, Writing-Concepts.com
It is the urls that are messed up. I have mbmarino.wordpress.com on my receipt where I purchased 81.60 Premium Account.
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These were deleted this AM and now they are back. The Writing Editor and name no longer exist, yet I keep getting that when I try to log into my new account I was just now working on, Writing-Concepts.com
It is the urls that are messed up. I have mbmarino.wordpress.com on my receipt where I purchased 81.60 Premium Account.
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Even at the top this page, it has Welcome, thewritingeditor.com and that does not exist anymore.
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https://wordpress.com/page/thewritingeditor.com/1915
This is the page that I am currently working on, however, you will note again it says writingeditor.com instead of my url
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Hi there,
Your domain
thewritingeditor.comwas connected tombmarino.wordpress.com. I say was because a couple of days ago you canceled that domain.Can you please let me know what address exactly you want to use with your site so I can help you set it up?
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writing-concepts.com is owned by your other account @mbmarino2, so if you want to use it with your mbmarino.wordpress.com site you’ll have to log in to that other account of yours and transfer it to your current account (@mbmarino).
Instructions for the domain transfer can be found here:
https://wordpress.com/en/support/move-domain/transfer-a-domain-to-another-wordpress-com-account/
If you need any help, just let us know.
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The site is showing my blogs from previous site, thewritingeditor.com which has been deleted or parked.
My new site, Writing-Concepts.com is not showing what I worked hard at earlier yesterday and today with my new theme, Morden Theme. I need this recovered quickly, and thewritingeditorblogs off of the new site
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Hi @mbmarino
We are not able to help with account recovery issues here in our public forums, so I am going to close this thread to avoid further confusion.
As @supernovia mentioned, we have chatted with our account recovery team and understand that you are emailing with them now (their address is passwordhelp@wordpress.com) and we would like you to share that info in the email that you have with them, since they are in the best position to help you.
Thanks!
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