HELP and COMPLAINT – website shutdown without prior warning

  • Unknown's avatar
    soteriaalapitvany · Member ·

    Dear Service Provider, you shut down our website without prior warning, which is an extremely rude intervention. This did not happen before. You always sent payment reminders, which was a very good habit, I think. I would like to reconnect the website of the Soteria Foundation. I logged into my WordPress account and tried to pay the invoice, but it does not accept the real VAT ID of the Soteria Foundation. I got stuck. How can I move forward in the process? Please help, how can I pay the bill? Thanks in advance!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I hope you’re doing well. I wanted to strongly recommend renewing your Business plan as soon as possible. It expired 29 days ago, and our system automatically purges site backups after 30 days. It’s crucial to ensure your plan and backups are restored before this automatic process takes place.

    For guidance on how to restore your backup after your plan is in place, you can refer to this link: https://wordpress.com/support/restore-your-site-after-the-plan-expires/

    Once your plan is renewed and everything is back to normal, we’ll be more than happy to assist you in getting your VAT number into the system for your receipts.

    Feel free to reach out if you have any questions or if there’s anything else we can help you with. We’re here for you!

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