Help and refund

• 

  mopalka · Member · Jun 9, 2020 at 3:59 pm

  • Copy link
  • Add topic to favorites

  How do i talk to an actual person instead of a robot?

• 

  austinsangs · Member · Jun 9, 2020 at 4:13 pm

  • Copy link

  Hello @mopalka,

  The WordPress.com staff will be able to assist you with the issue.

  I have added a modlook tag so that the staff can assist you. Please be patient while they respond.

  Thanks!

• 

  staff-doublebassd · Staff · Jun 9, 2020 at 4:55 pm

  • Copy link

  Hey there – actual person here :)

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!