HELP! Cancel my upgrade please

  • Unknown's avatar
    uniquelyme22 · Member ·

    Hi there!
    I participated in the free 2 week upgrade service at the beginning of this month (April 2014). I thought I cancelled the upgrade on 04/11/14. I received an email from one of your workers stating the domain name had been removed, therefore the site was cancelled. At that time, I also removed the credit card information from my file.

    Today, I was charged $99.00 for the upgrade. Is there any way this can be refunded back to me? I still have the emails where I was under the impression that my account was deleted.

    Also, to prevent this in the future. How can I permanently remove my card information from your records? It has to be on file somewhere since my card was charged after I received confirmation that it was deleted.

    Thank you in advance for your help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to and click the “disable auto-renew” and request a refund from your dashboard > Store > My Upgrades

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

    I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • Unknown's avatar
    uniquelyme22 · Member ·

    I was able to disable the auto renew by cancelling it. When I go back to the dashboard, it refers me back to support to request a refund.

    It gives me the message,
    “You don’t currently have any active subscriptions on WordPress.com.”

    Thank you for the prompt response.

  • Unknown's avatar
    timethief · Member ·

    What do your find at these locations please?
    Dashboard > Store > My Upgrades
    Dashboard > Store > Billing History

  • Unknown's avatar
    uniquelyme22 · Member ·

    Dashboard > Store > My Upgrades:
    You don’t currently have any active subscriptions on WordPress.com, If you would like to customize your sites look or feel, or add a custom domain, you should consider purchasing an upgrade in our Store

    Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.
    New domain registrations will be refunded if requested within 2 days.
    Domain renewals are non-refundable.
    Most other upgrades can be fully refunded within 30 days of purchase.

    You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund.

    Dashboard > Store > Billing History :
    The only thing I’m showing in this section is the free purchase of the upgrade on 04/09/14. (ID Number: 1YD58517UK093080S)

  • clickysteve · Staff ·

    Hey,

    I’ve taken a look , and can see that the $99 payment was charged on the 22nd of April 2014, but then voided. Please be aware that it can take up to 7 days for the transaction to show up on your statement, though it usually happens much quicker than that!

    Let us know if you have any other questions.

    Cheers,

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