Help! Cannot access to any media files!

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  billycheuk · Member · Oct 30, 2022 at 2:16 pm

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  Hello World!
  I have been using the most basic free plan from WordPress.
  However, I am panicking as all the images uploaded to the site cannot be viewed (even in the backend Media tab). At first, I thought it is due to the outdated theme (however, I changed several themes, but it didn’t work) or the clash of any plugins (which I am using free plan, so not eligible to use any plugins lol).

  Desperate to seek help!!! Please!

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 31, 2022 at 12:23 am

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  Hi there, can you tell me more about the trouble you are having? I can see that you have media on billycheuk.wordpress.com when I look in your media library here: https://wordpress.com/media/billycheuk.wordpress.com

  You are sure the issue is with billycheuk.wordpress.com and not some other site? From what I can see this site has been dormant for several years, but it sounds like you are referring to a site you have used more recently that that. Is it at a different address perhaps?

  Thanks for the additional info!

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  billycheuk · Member · Oct 31, 2022 at 4:39 pm

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  Hi there! Thank you for the prompt reply!
  I am seeking help for the site billycheuk.wordpress.com .

  It is actually my portfolio site. There should be images showing my works when you click into different projects. However, they are all blank/cannot be loaded. Back-end wise, all images (even if I uploaded new ones) in my media library. Screenshot is attached below. https://drive.google.com/file/d/1_QKTsA25wT9UR7Y7oDGWXa_ga-G7nyKo/view?usp=drivesdk

  Appreciate if you have any solutions. Thanks🙏🏼

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  helper-heroponriki · Member · Oct 31, 2022 at 7:48 pm

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  Thanks for that! When viewing your media library, I see the images just fine:

  

  Can you give us more information about what device/OS/browser you’re using to access your media library? Once we have that information, we’ll be better able to advise.

  Thanks!

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  billycheuk · Member · Nov 2, 2022 at 3:16 am

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  Thank you everyone! After several trials and testings, I found out that it’s the network problem. I feel like it’s the network of my company. For now, it’s been solved. GREAT THANKS AGAIN !!!!!