Help – cannot locate where to update DNS

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  outsidethelineasia · Member · Mar 30, 2017 at 1:52 am

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  Hi there
  I received this message – ‘Your Domain Mapping for XXX expired 1 month ago. Please renew it now to make sure visitors will be able to reach your site at that address.’

  When I go to help it suggests this process – https://en.support.wordpress.com/domains/custom-dns/#editing-your-dns-records

  However – when I open Domains and click Primary domain there is no DNS info or option to modify or update the DNS info.

  Where do I go to update my DNS info?

  Help please, thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 30, 2017 at 3:24 am

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  What is the domain URL?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Mar 30, 2017 at 3:26 am

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  See here too:
  Custom DNS https://en.support.wordpress.com/domains/custom-dns/

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  timethief · Member · Mar 30, 2017 at 3:27 am

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  Oops!

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  mercemoya · Member · Apr 2, 2017 at 5:33 pm

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  Hello I bought a domain through wordpress and asked me to solve the DNSD and I do not know how to change ls dns to ns1.wordpress.com, ns2.wordpress.comns3.wordpress.com the site is https://aprenderaaprendercom.wordpress.com, help me please thanks!!

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  kokkieh · Staff · Apr 3, 2017 at 8:03 am

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  Hi there,

  @outsidethelineasia

  You wouldn’t see the DNS option without an active domain mapping upgrade on your account. But it looks like your mapping was renewed several days ago and your domain is working again, so there is nothing else you need to do.

  @mercemoya

  In future, please create your own thread instead of posting in to threads other users started.

  You need to change your name servers at the domain registrar where you bought the domain. You change the name servers in order to point the domain to us from their end. It’s not something you do in your settings on WordPress.com.

  You can find the instructions how to do this for several domain providers on this list:

  Use a Domain You Already Own (Domain Mapping)

  If the provider where you bought your domain is not on that list, please contact their support directly for help with this.