Help Cannot Login and Website is down

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  gt4senate · Member · Nov 15, 2024 at 10:50 pm

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  I cannot login to my website, and it is showing the error ‘HTTP Error 503. The service is unavailable.’ Why is it showing that? And how can I log in to fix it? I also have a paid WordPress plan but I cannnot log in to get access to live customer support. Please help

  Self-declared URL: eeog.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  carmochloe · Member · Dec 12, 2024 at 6:16 pm

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  Like the issues resolved since you posted, I currently see a website load at that particular domain, but it doesn’t seem to be a WordPress.com website. If it is a self-hosted WordPress website, you would want to talk to that hosting provider’s customer service team for further help.

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  dragstor · Member · Dec 15, 2024 at 5:48 pm

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  Hello, @gt4senate! 👋🏼

  I checked your site, and it looks like it is a self-hosted WordPress site, not hosted on WordPress.com (you can read about the differences here: https://wordpress.com/support/com-vs-org/).

  You can find more details on your hosting provider here: https://whohosts.pro/eeog.org

  💡 Please note — this forum is for WordPress.com sites, and we can’t provide help for self-hosted WordPress sites.

  I suggest asking your question in the WordPress.org support forum:

  • https://wordpress.org/support/forums/

  There is an excellent community of WordPress.org users who can help you.