Help…. Can't access my sites!!!

  • Unknown's avatar
    tamarwhyte · Member ·

    Hello, a while ago my Hosting package with Just Host ran out. As my sites are based on WordPress blogs and I have a login here, I haven’t bothered saving them. They are still visible here in my account – under my sites – but I can’t view or access the previous content. Can anyone help me retrieve it please? It appears to be there but I can’t access it. I may renew my hosting package but if I can’t retrieve it I may make different arrangements.

    Also – does anyone have deets to access WordPress directly? I can’t find a contact number or email address and the form takes me directly onto this public forum :-(

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    That sounds very frustrating indeed, however, we don’t provide the support you need here at wordpress.COM.

    Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

    re: Jetpack support
    Some Jetpack solutions are here http://jetpack.me/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    tamarwhyte · Member ·

    Thanks… still a little confused as I signed in under my wordpress.com account and they are visible there. I will try the .org link.

    How did you know they were under jetpack, I didn’t mention jetpack in my original post?

  • Unknown's avatar
    timethief · Member ·

    I answer lots of questions (10 years of answering questions here) and I can usually ascertain what`s actually meant.

    This was the clue:

    They are still visible here in my account – under my sites …

  • Unknown's avatar
    demond1 · Member ·

    Hello timethief, is it ok to offer to help or service in the forums? is it ok to leave url?

  • Unknown's avatar
    timethief · Member ·

    is it ok to leave url?

    No. Anyone can help in any thread but no cannot use your answers in any support threads to promote sites.

  • Unknown's avatar
    timethief · Member ·

    @demond1

    If you want to answer questions here at wordpress.COm then you have to be keenly aware of all the differences between wordpress.COM hosted sites and wordpress.ORG software installs.

    Do not ever post a wordpress.ORG solution and or links to wordpress.ORG solutions into wordpress.COM support threads.

  • Unknown's avatar
    demond1 · Member ·

    ok got it. no urls. Thank you.

  • Unknown's avatar
    demond1 · Member ·

    Ok got that. Yeah I spend more time in .org. I will get more familiar with .com

  • Unknown's avatar
    timethief · Member ·

    @demond1
    I hope you read me between the lines. The last thing we need here is yet another Volunteer,who is all hopped up on wordpress.ORG answers, and thinks we WordPress.COM Volunteers here dont know anything about wordpress.ORG blogging (thats NOT the case), and starts posting advice that does not apply here. Doing that causes confusion, frustration and even anger as those posting here are looking for wordpress.COM help. It also peeves off the Volunteers like me who do know the differences between the two when we have to ghost every thread a new Volunteer posts into and have to correct them over and over again.

  • Unknown's avatar
    demond1 · Member ·

    Yeah I get you

  • Unknown's avatar
    timethief · Member ·

    @demond1
    Good.

    @tamarwhyte
    Please accept my apology for the off-topic conversation in this thread.
    Best wishes with your self-hosted sites.

  • Unknown's avatar
    tamarwhyte · Member ·

    I completely get that I’ve somehow blundered onto the wrong support forum, but ultimately I need some help. Are you able to pm me and point me in the right direction as opposed to contaminating a dot com with dot org advice…??? 😳

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