HELP – Can't find the way to delete the website I have associated with this account
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This is a website I never used and I’ve had for years. I already cancel the subscription but it doesn’t allow me to delete the website/account saying that I have an upgrade to remove first. I don’t really understand what this means. I would infinitely appreciate your help! Thank you!!
The blog I need help with is: (visible only to logged in users)
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Hello,
This means your site has paid upgrades associated with it. Before you can delete your site, you’ll need to remove them. This prevents you from losing access to your paid upgrades. Here is information on how to manage your upgrades: https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades
If you still need assistance, type modlook in the Tags box on the right column of this thread and click add. This will notify staff that you need assistance. Be sure to click “Notify me of followup posts via email” box below to receive notifications OR click Subscribe to Topic in the right side bar under “About this Topic”.
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Premium themes have to be removed by Staff or transferred to another site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello there,
Thank you for your help. I hope someone that works for WordPress jumps in and helps because there is no option for me to delete that “premium theme”. I just want to delete this account that I never used. :)
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@carolinaprioglio
As I said above Staff have to do the premium theme removal and I tagged this thread for Staff to do that.Staff respond to threads tagged for their attention in datestamp order working from the earliest tagged to the most recent, as would be expected. Please be patient while waiting.
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Hi –
Thanks for the tag timethief. I have removed Premium Theme: Studio from your site and now you can proceed with site deletion.
This is just one last reminder that this is permanent. We can’t restore the site in the future if you change your mind. Alternative actions can be found in this guide: https://en.support.wordpress.com/delete-site/
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