Help can't get email back up

  • Unknown's avatar
    huntstream · Member ·

    I mapped my client’s domain but now their email isn’t working. Their email provider has given us one MX record for the DNS update but the client still can’t access email. I rang the provider and got an IP 203.26.41.136 so I tried A mail 203.26.41.136
    and still not working. Any suggestions? HELP
    Otherwise is there a way to remove the mapping to wordpress and return to their old site until we find an email solution so they don’t have downtime?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    auxclass · Member ·

    This might help: http://en.support.wordpress.com/domains/add-email/

    You should be able to undo the mapping by just pointing the name servers back to their old site

  • Unknown's avatar
    huntstream · Member ·

    Thank you for your response, grateful. I’ve switched back to the old nameservers.
    Can you suggest the best step forward for moving their domain and email – should we move their domain to larger provider and then email with google apps? I’m just wanting to avoid any downtime on their emails.
    Help …

  • Unknown's avatar
    huntstream · Member ·

    Also by moving the nameservers back, do I need to delete the dns record in wordpress ? or is it all fine with the nameservers? I just need to get the emails back working for the client asap. help help help

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