Help chat window disappeared

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  seanadb · Member · Dec 8, 2014 at 8:37 pm

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  Hi there
  I have a business account, but the help chat window has disappeared. I can’t seem to get it to reappear. Help?

  – Sean

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 8, 2014 at 9:22 pm

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  Our support options are here http://en.support.wordpress.com/help-support-options/ If you’re a WordPress.com Business or WordPress.com Enterprise subscriber live chat support is available Monday through Friday, from 7am until 7pm, Eastern Time (UTC-5).
  http://en.support.wordpress.com/live-chat/

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  timethief · Member · Dec 8, 2014 at 9:23 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  seanadb · Member · Dec 8, 2014 at 9:29 pm

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  Hi, yes, I have checked the page you sent to me before to no effect. The live chat support window has disappeared. What would it take to have it return?

  Thanks for your time.

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  timethief · Member · Dec 8, 2014 at 9:30 pm

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  Please wait patiently for a Staff response.

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  rachelmcr · Member · Dec 9, 2014 at 4:59 pm

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  Hi Sean,

  Sorry for the trouble! I see you were able to get in touch with one of our chat operators after this, but I just wanted to mention that if you close that chat window, you may need to wait a bit to see it again if all of our chat support folks are busy or unavailable. If that happens again, you can also contact us directly through our contact form instead. I hope this helps!

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  seanadb · Member · Dec 9, 2014 at 5:06 pm

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  Thanks for getting back to me. Yeah, the chat window just re-appeared this morning. I’ll make sure never to click on that X again. :)

  Cheers