Help claiming my website from separate host

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  biancayrure · Member · Apr 9, 2022 at 11:09 am

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  Hi,
  I had a friend use their hosting to create my website/domain and they will not let me log in to edit my website! I really need help! I’ve only thought to come through your customer support for help now hoping you can help.
  My website is https://www.biancayrure.com
  I have all the proof of ownership including proof of domain purchase if this helps?
  Thank you,
  Bianca

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Apr 9, 2022 at 12:00 pm

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  We can’t help you as your site isn’t running on our wordpress.com platform. You have to contact your hosting to solve this problem.

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  staff-blorbo · Staff · Apr 9, 2022 at 6:56 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. Instead, it is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And they do have some options for you at https://wordpress.org/support/article/resetting-your-password/