Help compromised account
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Hi, I need this deleted. The platform is not working correctly for me, so the regular account delete process does not work. Please help. Its not a business account, but says I have to close it through the business account closure process which does not work.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi @goneforgoodk,
Are you looking to delete your
scholarshipsu.wpcomstaging.comsite?Before we can do this, your site needs to downgraded to a free plan and we must revert it back to the point when you installed your first plugin or custom theme on 2019-04-19.
Your site’s content (posts, pages, media files, categories, tags, projects/portfolios), theme, and customizations, such as widgets and menus, will return to the state they were in on this date. This process will also remove all plugins and custom themes, as well as any content added through them, and you will no longer be able to add plugins or custom themes to this site unless you upgrade again in the future.
The site will be set into private mode during the downgrade process. You will be able to set the site to a public or coming soon mode later. Normally, the downgrade process should not take more than 15-30 minutes, but for sites with a lot of content, it may take several hours.
Please let us know if you would like to proceed with this process, and whether you would like to preserve any content added while on your plan.
If you’d like to make a backup beforehand, you can do this by going to Jetpack → Backup. Here’s how: https://wordpress.com/support/restore/#accessing-backups
I look forward to hearing from you.
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I want to delete the account & everything associated with it.
The site has already been downgraded to a free plan.
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Ok, I have fully downgraded the site as requested, and you can now close your account by following the steps at https://wordpress.com/support/close-account/
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