Help Confirming Admin Change

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  eg3026 · Member · Nov 1, 2022 at 11:30 am

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  We changed marketing teams and attempted to change the admin default email but a confirmation email was never sent to the new owner so we can’t process or see payment or edit pages because the change hasn’t been confirmed.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Nov 1, 2022 at 1:07 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  eg3026 · Member · Nov 1, 2022 at 1:08 pm

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  New Landing Page

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  staff-zinnia · Staff · Nov 1, 2022 at 3:11 pm

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  Hello –

  Sadly, we aren’t going to be able to help with this request. The site that you’ve mentioned is actually hosted by GoDaddy and running a stand alone WordPress installation.

  Here at WordPress.com what we offer is a managed hosting solution for WordPress sites. That means that y’all get to focus on the content, and our team handles every back end detail like updates, seo, spam, security, and so on. Given that you’re currently having trouble this could be an ideal time to make the switch in hosting providers and avoid such complications in the future.

  Our hosting plans are visible on https://wordpress.com/pricing/ They are payable by the month, or by the year. The yearly option has a nice savings and is also refundable for 30 days. These plans also include access to our support team through email and live chat (or here in the forums if that’s your preference).

  For help with your current situation you’ll need to contact GoDaddy since they host the site or use the community forums at https://wordpress.org/support/forums/

  The last thing I want to mention is that we also have an in-house team that will build the site for you. Those details can be found on https://builtbywp.com/

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  eg3026 · Member · Nov 18, 2022 at 6:05 pm

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  Ok thank you for this info. Do you know the steps to transferring the hosting from godaddy to WordPress? Like when I contact them what exactly do I need to request or do?

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  supernovia · Staff · Nov 18, 2022 at 7:32 pm

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  Thanks for asking! You’ll need to regain access first.

  One of these options should work, but I’d recommend asking your host for help.
  https://wordpress.org/support/article/resetting-your-password/

  Then, once you’ve got that, you can import to our services using one of these options:
  https://wordpress.com/support/import/

  Hoping this helps!