Help critical error

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  krishnabhowmikmackinnon · Member · Feb 26, 2022 at 3:18 am

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  I just bought a new template from another set and tried to upload as soon as I activated it there was a critical error.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ericfri · Staff · Feb 26, 2022 at 3:27 am

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  hi krishnabhowmikmackinnon,

  It looks as if you’re trying to use a template on a site that isn’t hosted on WordPress.com but with a third party.

  I would suggest you contact the company where you purchased the template from for support.

  If I’m mistaken, hopefully somebody else can chime in and help out.

  Cheers,
  Eric

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  krishnabhowmikmackinnon · Member · Feb 26, 2022 at 10:15 pm

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  Thank you! Yes I did purchase from a third party!