Help deleting old site to create new word press site – past help didn’t help

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  rachellemjohnsoncomcastnet · Member · Mar 19, 2020 at 5:18 pm

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  So i asked for help before with deleting my old WordPress site. And you sent back the link to http://en.support.wordpress.com/empty-site/ . I have tried that and it didn’t work. I need more help, because that didn’t work. The posts say they are gone on the wordpress edit site, but when I go to my website it is all still there

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  staff-zinnia · Staff · Mar 19, 2020 at 10:13 pm

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  Hi –

  What site are you trying to empty? Please share the URL.

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  rachellemjohnsoncomcastnet · Member · Mar 20, 2020 at 1:41 am

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  I am trying to empty http://www.sarahgervais.com

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  kokkieh · Staff · Mar 20, 2020 at 7:33 am

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  That site is not hosted with us on WordPress.com, so we’re not able to help with this as we have no control over or access to that site.

  Try searching at https://wordpress.org/plugins/ for a plugin you can use to do this.

  For more advice it would be best to ask at https://wordpress.org/support/forums/ instead – that’s the official support for the version of WordPress you’re using.

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  rachellemjohnsoncomcastnet · Member · Mar 23, 2020 at 11:20 pm

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  That is odd because it is a wordpress site. I a even able to edit it at wordpress.com

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  staff-blorbo · Staff · Mar 23, 2020 at 11:27 pm

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  The site may have been connected to WordPress.com at one point by way of the Jetpack plugin, but it is no longer.

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  lexgear · Member · Mar 23, 2020 at 11:54 pm

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  That’s a very unsatisfying answer. I get that you both are two separate entities, but legacy sites are still stored on your website, wordpress.com by way of a list. You should be allowed to modify said list.

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  staff-blorbo · Staff · Mar 24, 2020 at 12:01 am

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  We can disconnect a connected WordPress.org site, but we cannot empty the content of a WordPress.org site, which is what is being requested here.

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  lexgear · Member · Mar 24, 2020 at 12:09 am

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  Okay. Fair enough.