help desk
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I get the 404 error when I try to view post or my website…even after publishing a new post.
The blog I need help with is: (visible only to logged in users)
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All of them. Any link on my blog including the web address.
http://www.dark-indiscretions.com
Even new posts say error after I try to view them.
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Your site is currently loading alright for me. Can you try clearing your cache?
If that doesn’t work, can you copy the exact error message you’re seeing when you try to access the site?
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Thanks! Do you get the same exact error page when you visit your root domain here:
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Can you confirm that you’re actually clicking on the link that I pasted in?
The error message you took a screenshot of should only appear for missing files, meaning URLs that start with https://slevjay.files.wordpress.com. We have a different error page for root domains.
It would help me a lot if you could take a screencast of your browser as you click on the link and let the page load. That way I can see the entire loading process and watch what your browser is doing.
I see you’re on a Mac, which makes this easier. If you open QuickTime Player, you can make a screencast by going to File > New Screen Recording. :)
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https://slevjay.files.wordpress.com/2015/04/website-error.mov in case the first one doesn’t work correctly
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In the screencast it looks like the page loads correctly to begin with and then switches to a missing image file. Are you clicking on a link to make that change or is it happening automatically?
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No I didn’t click on anything else afterward just the one I pressed to take me to the website as the video shows.
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That’s really odd! For some reason, the domain is redirecting to a specific image file that isn’t available anymore (which is why you’re receiving the 404). I don’t see anything in place that would be causing that. Can you try another browser for me like Google Chrome or Safari? I’d like to see if you experience this across multiple browsers or if it has something to do specifically with a Firefox plugin/add-on.
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Thanks for reporting back! That would seem to indicate a Firefox-specific problem. My original thought would be a cache-related issue wherein Firefox cached a redirect/version of your site somehow, but you cleared your cache following the steps here correct?
Can you let me know what add-ons you have installed into Firefox? You can check that out under Tools -> Add-ons.
As a last resort, we could reset Firefox:
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
However, just a note, that resets the following items:
Extensions and themes, website permissions, modified preferences, added search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
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