Help, domain expired and in redemption period, please help us renew ASAP

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  cindynovotny1 · Member · Sep 16, 2017 at 12:08 am

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  We’ve already called Godaddy and of course they said we must have you help us reclaim it. It’s in redemption period. The domain name is cindynovotny.com and the site is at https://cindynovotny.wordpress.com/

  Thank you! Here’s my cell: [redacted] and of course we’ll be looking at the replies to this post. Thanks so much!!!!

  The blog I need help with is: (visible only to logged in users)

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  mommyhive · Member · Sep 16, 2017 at 12:59 am

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  Hi there,

  Please read the below support doc regarding redemption period. The staff will assist you soon
  https://en.support.wordpress.com/domains/domain-expiration/#redemption-period

  Thank you.

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  gemmacevans · Member · Sep 16, 2017 at 5:49 am

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  Hi rachaelandrebecca,

  cindynovotny.com expired on 2017-07-30 and is currently in the redemption period:

  Domain Expiration

  We can still try to recover cindynovotny.com but you will need to pay an $80 redemption fee in addition the $26 domain costs. If you agree, I can generate a payment request for that amount and contact our domain registrar once it has been paid.

  If you don’t want to pay the fee you can wait until the domain is released, although this can take 80 days or more. There is also no guarantee you will be the first to register it again.

  Please let me know which option you would prefer.

  Thanks!

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  cindynovotny1 · Member · Sep 16, 2017 at 9:50 pm

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  Yes we agree please generate the payment request and let me know what we need to do! Thanks so much!

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  gemmacevans · Member · Sep 17, 2017 at 12:49 am

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  Hi rachaelandrebecca,

  Thanks for confirming. I’ve sent a payment request to the email address on your Account Settings page. I’ll start the recovery process by contacting our domain registrar once we’ve received your payment.

  Please let me know if it doesn’t come through to you.

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  gemmacevans · Member · Sep 17, 2017 at 10:12 pm

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  Hi rachaelandrebecca,

  Your payment has come through and I’ve contacted our domain registrar. We usually hear back in 1-2 business days but I’ll let you know as soon as I have an update.

  Speak soon!

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  gemmacevans · Member · Sep 20, 2017 at 9:27 am

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  Good news! We were able to restore cindynovotny.com and the domain is active on your site:

  https://wordpress.com/domains/manage/

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  truthsshewrote · Member · Sep 23, 2017 at 10:03 am

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  Hi there,

  I have a similar issue. My domain has entered the redemptionperiod.

  My website is truthsshewrote.com.

  My email is (email visible only to moderators and staff).

  Can you please contact me so I can set up payment to get my site up an running.

  Regards

  Reina

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  truthsshewrote · Member · Sep 23, 2017 at 10:03 am

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  Hi there,

  I have a similar issue. My domain has entered the redemptionperiod.

  My website is truthsshewrote.com.

  My email is (email visible only to moderators and staff).

  Can you please contact me so I can set up payment to get my site up an running.

  Regards

  Reina

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  akumarjain · Staff · Sep 23, 2017 at 12:37 pm

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  @truthsshewrote, please start a new thread of your own here – https://en.forums.wordpress.com/?new=1 and add modlook tag to it for quicker help from the support staff.

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  gemmacevans · Member · Sep 25, 2017 at 8:33 am

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  Hi Reina,

  A member of staff has replied to you in this thread: https://en.forums.wordpress.com/topic/redemption-period-site-ending.

  We’ll continue to help you there.

  Thanks!