Help fix the site
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Dear WordPress,
I have recently launched a website in the following link.
https://janaalbouz.wpcomstaging.com/home/
But it stopped working suddenly. If I bought the starter pack will my website be fixed or what can I do?
If required, i would like to use the free plan to help fix it.
Thank you and have a nice day.WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there!
It looks like you had a Creator Trial, which expired on 2024-03-29. When a Creator Trial expires, any content added to the site during that trial is deleted and the URL is reverted back to the free *.wordpress.com URL.
You would need to first purchase a Creator plan and get your site back to a plugin-enabled state.
Once that plan is in place, you can restore your site by following the steps here: https://wordpress.com/support/restore-default-plugins-and-themes/#restore-default-plugins-and-themes
Please note you only have 30 days after expiration to restore your site.
Additionally, it’s important to keep in mind that if the Creator plan expires or is canceled within our cancellation period, any content added or restored when the plan was in place would also be deleted.
If you have any concerns or questions about this process, feel free to ask!
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