Help getting expired domain back.
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Hello,
We are attempting to get back our expired domain. The domain is spencercreekvet.com. Please let us know what we need to do. We will need the email for payment sent to our business owner’s email, not mine.
Thanks!
The site I need help with is [visible only to staff] (email visible only to moderators and staff).
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Hi,
Do you see the option to renew the expired domain in your account “Purchases” area as described here:
https://wordpress.com/support/domains/domain-expiration/#renewing-a-domain-in-the-redemption-period
If not, let us know and we can assist. Do be aware that because of the length of time that has passed since your domain expired, there will be an $80 late renewal fee on top of the regular registration fee for the domain.
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Hello,
That option is not there at this time. Please let me know what you need from us. Thanks so much!
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Hi there,
I’ve sent you a link via email that you can use to pay for the domain’s redemption. Please let us know here once you’ve completed payment, and we can restore the domain to your account.
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Hello,
We have access to this account but cannot get into that email, is there another way for us to process the payment in this account? It was set up by an old office manager and our website and emails are down currently, but we do have a new card on file and were ready to pay and get the domain back.
Thanks!
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We can only send the email to the address on file for your WordPress.com account (where notifications for this forum thread are also going).
If you don’t have access to that email, please update it to one you do have access to, then I can resend it. You view the current email and update it here:
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Hi there,
You’ll need to verify the new email address. So after you enter the new email address, a link will be emailed to the new email address you enter, and the change will not be activated until you’ve clicked the link in the new email to verify the change.
Hope that helps.
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Hello team!
We have the email updated and verified, can you please send the link to reclaim the domain? Thank you so much!
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Hi there! Nice work! I have attempted to re-send the payment link to the updated email address. If you do not receive that, please let us know.
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Hi there! Thank you for your payment. Your domain has been redeemed and is active once again on your account. Please make sure to update your payment details following these steps:
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