Help Google said to contact support
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I hope you can help me. i’ve been going around and around going nuts. I wish I can find someone in support chat. I really want to get this fixed. I have been trying to get the e-mail to work on our web-site http://www.casaunidafoundation.org. And Google has been helping me. I was told that I had to add MX and the gave me the wordpress directions to follow and I did it, the problem is the whole site went away. And so now I really need your help. I really hope we can chat instead. . Is there any chat support? Thank Gayle Munds
The blog I need help with is: (visible only to logged in users)
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
The Premium Plan and domains on your site belong to the username, casateam, so you need to be logged in as that username in order to access live chat.
The reason the domain is no longer working is because you appear to have added A records to the domain that’s actually pointing the entire domain to Google, instead of just connecting email. I’m happy to help you fix this, but I’ll need the domain owner to please post here to confirm as I cannot make changes unless the user who owns the domain requests it.
Alternatively, you can log in as casateam or the person who owns that username can log in and start a live chat and we’ll help you sort it out there.
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Yes I’m Gayle is mom and I set and screwed up my site of http://www.cadaunidafoundation.org.
I would love to have your help fixing the siteThank you
Gayle munds -
You are still replying as the gayleismom username. For making changes to the domain I really must have the request come from the domain owner, casateam, please :)
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You are logged in as the account, gayleismom. That is the name appearing next to your replies here in the forum.
I cannot make changes based on your word that you’re the same person. Please log out of this account and log back in as the other account, and then I can help you. Logged in as the other account you’ll also be able to access live chat support.
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It looks to me like you are still logged in with the gayleismom account. You need to log in with the username, casateam.
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Ok it looks like “Gayleismom” & (email visible only to moderators and staff) are the only two. So do I need to make a third account??
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When you are logged in with the casateam account, go here https://wordpress.com/help/contact If Live Chat is available, enter your support issue in the form and if there is a Start Chat button, it will open a chat window. Otherwise, you will be submitting a support ticket. Again, you need to be logged in with the casateam account in order to access Live Chat.
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Ive tried what you said but is the live chat closed because I haven’t found the live chat button.
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Also I can no longer find the “Casateam” and I looking in the wrong place? Maybe its the weather in my area.
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@gayleismom go here:
https://wordpress.com/wp-login.php?action=logoutIt will ask if you want to log out. Say yes, then log in again, but use casateam as the username, and use the right password for that account. You can reset the password if needed.
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I go to casaunidafoundatin.org but if you push site preview nothing shows but a page with a sad face
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