Help Google said to contact support

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  gayleismom · Member · Jul 4, 2017 at 12:12 am

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  But the casaunidafoundation.org website still does not show up. I was told I need to change CNAME and the A

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  supernovia · Staff · Jul 4, 2017 at 4:38 pm

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  @gayleismom, there is live chat as soon as you’re logged into the right account. I also tried emailing the correct account.

  We can’t change the settings for you without authorization from the correct account, otherwise hackers would only need to pretend they should have access to take over people’s sites.

  Can we focus on getting you into the correct account first? What happens when you try to log in as casateam ?

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  supernovia · Staff · Jul 4, 2017 at 4:39 pm

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  If you are the site owner you could also respond to the email I sent to the site owner’s address.

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  gayleismom · Member · Jul 4, 2017 at 9:59 pm

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  There is no email in (email visible only to moderators and staff) and the Casa email still doesn’t work

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  supernovia · Staff · Jul 5, 2017 at 12:52 am

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  Hmm, that isn’t the email address we have on file. I’ll reach out via your email to get receipt information so we can verify ownership.

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  gayleismom · Member · Jul 6, 2017 at 10:48 pm

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  Help Im still trying to fix my webpage and live chat I tried the way you guys said and after I write the question the chat button does not show up

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  gayleismom · Member · Jul 6, 2017 at 11:08 pm

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  Ok boy am I slow and I don’t why it’s taking me so long for things to click.
  Casateam is my Father :Tom Munds and I don’t know his password and neither does he.
  Casavolunteer @gayleismom is me Gayle Munds and I’m the one trying to work on the web site the account with the I think is (email visible only to moderators and staff) or @aol.com

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  supernovia · Staff · Jul 7, 2017 at 11:08 pm

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  Hi @gayleismom, I’m really sorry. We need word from him, from his account, or proof that you should have access. Insisting he is your dad is not enough, because otherwise anyone could waltz in and pretend to be related to him.

  We need just one of these proofs right now:

  – A comment on this thread from his account. If you have access to it, you can log out, then log in again as him, then comment here.

  – Contact from your father. We emailed him a while ago at the outset of this asking for permission to work on this account.

  – The transaction ID I requested in an email to you. Please respond to that email with the ID. Don’t post it here.