HELP! I am being charged monthly

• 

  lisa147f557de50 · Member · May 18, 2020 at 7:21 pm

  • Copy link
  • Add topic to favorites

  Somehow JetPack is charging my credit card $3.50 per month and has been for months! Please credit my account and stop the charges?

• 

  staff-doublebassd · Staff · May 19, 2020 at 4:51 pm

  • Copy link

  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!