[HELP] I am locked out of my main account! Blasted Two Step

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  nbarryb64 · Member · Aug 4, 2015 at 11:06 pm

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  I believe the subject line says it all.

  Yes, I am Barry Brindisi and I’m the legit owner of Inspiration Point @ http://inspiration-point.org or http://insppoint.wordpress.com I was on my Fire tablet and needed to log into my account on WordPress.com

  Unfortunately, I forgot my password and changed it. Of course, I forgot about the Two Step Verification thing. I’ve a new iPhone that replaced my old Samsung phone. I’ve only the Google Authenticator app and no way to get a new code.

  I wanted to disable Two Step; however, I can’t get access to my account. It’s weird. I can change my password and I can’t get access to my site.

  How the heck did I log in to here? I’ve a backup email account. I had to create a new one; just to post this message. Please help! My site is extremely important to me.

  The blog I need help with is: (visible only to logged in users)

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  theradiocrytic · Member · Aug 5, 2015 at 1:08 am

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  I’ve tagged this for staff attention.

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  nbarryb64 · Member · Aug 5, 2015 at 1:32 am

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  Thanks for the reply! I trust that the staff can help me. I’ll be expecting them to contact me, via my regular email account. :)

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  nbarryb64 · Member · Aug 5, 2015 at 2:27 pm

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  How long does it take for staff to contact me? I am perfectly willing to start a new blog site, if need be. However, I need to know the status of my current blog site account.

  I did follow up with an email , to [email protected] that email was sent around 930 this morning. It’s an hour later.

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  theradiocrytic · Member · Aug 5, 2015 at 10:05 pm

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  Please wait a couple days.

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  timethief · Member · Aug 5, 2015 at 11:02 pm

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  @theradiocrytic
  Please allow the experienced Volunteers to answer threads.

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  timethief · Member · Aug 5, 2015 at 11:05 pm

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  @nbarryb64
  Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

  Note that there is frequently backlog for Staff, especially on weekends, so you have to be patient.

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  rachelmcr · Member · Aug 6, 2015 at 11:42 am

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  Hi there,

  I see you submitted the account recovery form timethief mentioned, and our recovery team will reply to you via email as soon as possible about that. I’m going to go ahead and close this forum thread, as there’s nothing more staff or volunteers can do to help with that process here in the forums. Best of luck!