Help! I have been charged by WordPress after cancelling

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  gillegeli · Member · Jan 8, 2015 at 6:49 pm

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  I set up a premium account. I cancelled the account shortly after for which I have confirmation but WordPress have charged me even though they cancelled the domain? Has anyone else had this problem?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 8, 2015 at 7:02 pm

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  Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rachelmcr · Member · Jan 9, 2015 at 12:35 pm

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  Hi there,

  I’m sorry for the confusion. Your purchase was cancelled and fully refunded after you cancelled it, but it can sometimes take 1-2 weeks for refunds to appear on your bank statement. Your bank or credit card company can provide more details about when that refund will appear on your statement.

  Please let me know if you have any other questions or concerns about that!