HELP! I’m being charged

  • Unknown's avatar
    therunningmama5 · Member ·

    I’m being charged and shouldn’t be!

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    Is this regarding therunningmama.com? That site is not connected to the account you are contacting us from.

    It appears you filed a dispute with either PayPal or your bank, so we have issued you a chargeback fee.

    Please contact your bank or credit card company and ask them to cancel the dispute. If you can do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e., your bank is refunding you, then you will need to pay the fee to unlock your site, and disputes can take a long time, so you could possibly not receive your refund for up to 75 days. Please let me know if you can cancel the dispute with your bank.

    Your stats and your content are all safe. But because chargebacks are a very serious matter, we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

    Chargebacks and Disputes

    Let me know if you have any questions. Thanks!

  • The topic ‘HELP! I’m being charged’ is closed to new replies.