Help in Recovering our Website as our Host is not longer contactable

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  barbaraalbon · Member · Oct 29, 2017 at 9:32 am

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  Our website is lancingwidewater.com Our host James Burton has not updated his Word Press Account & we are unable to contact him. Therefore we are unable to use the above site. We have no identification information, I am an administrator of the site and to log on I use http://lancingwidewater.com/wp-adin/ However we would like to recover our site and maybe become the hosts. We are a small group who run a wildlife & bird conservation area call World of Widewater (WOW). I wonder if you can advise us of what we can do to retrieve our site. Many thanks in anticipation of your help. Barbara Albon

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  simranvijwani · Staff · Oct 29, 2017 at 9:39 am

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  Hello!

  The site you’re referring http://lancingwidewater.com is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site.

  Here in this forum, we provide support for WordPress.com Users.

  You can seek help for WordPress.org sites here: https://wordpress.org/support/

  You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

  And for app support please check https://apps.wordpress.org/support/

  Read the difference between WordPress.com and WordPress.org here https://en.support.wordpress.com/com-vs-org/

  Thanks!

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  barbaraalbon · Member · Oct 29, 2017 at 2:01 pm

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  Thank you. That is very helpful. Much appreciated.
  Regards

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  simranvijwani · Staff · Oct 29, 2017 at 2:32 pm

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  You’re welcome :)

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  kokkieh · Staff · Oct 30, 2017 at 9:53 am

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  Hi there,

  I just want to clarify that the WordPress.org forums can help you with a problem regarding the WordPress software, but they won’t be able to help you with a hosting issue, and this sounds more like the latter.

  For a hosting issue you’ll need to contact your hosting provider, which appears to be GoDaddy.com.