Help, in the middle of my transaction ( before paying) you set up a free account
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I accidentally set up an account with the wrong domain name. I thought since I hadn’t completed transaction, I could perfect the name and start again. I am trying to create an upgraded account, but now wordpress completed the transaction without my paying and made a free account ( not what I had selected.) I originally chose fertileground.blog but actually want morefertileground
The blog I need help with is: (visible only to logged in users)
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Hi –
I’ll be happy to take a look at this. To clarify, you’d like to register morefertileground.blog?
Do you want to keep fertileground.blog or cancel it?
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I want to cancel it. I would like to be able to see my options on morefertileground, so maybe I can just start the process over now that I actually have decided on name and level of account.
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No problem. I’ll help you get sorted and off the ground. There hasn’t been a charge made to this user account. Do you think you possibly created another account? Or made a purchase outside of WordPress.com? You should not have any charges from us based on what I can see on your leeannebranham account.
First, I will add the plan to your account from the back end. Which plan did you want to use?
After I add the plan, you’ll click on My Sites > Domains > Add and register your domain name of choice. There’s not an extra charge as this is included with our plans.
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Answers to your first paragraph:
I started making the account on my phone and then realized I wanted a bigger screen to do a little research. At that point I had chosen a plan to pay for and a name. I was at the enter your information and payment option point.
On the big computer, I searched my new blog name to see what came up close and realized there were too many with similar names. I also read about how to upgrade you plan later and decided to start a little smaller.I picked up my phone to try and go back to change things, but somehow the order had gone through without payment, so I was switched to a free account with my original blog name. I see no charges, but want to change both the name and the plan.
Answers to your second paragraph:
I would like to begin with a personal account, at $4 per month, billed yearly.A question from me:
Since we started communicating, I have not been able to log into my account. I am assuming this is because all of this was in process and a hold was on the account. If not, I will also need a password reset sent to me.Thank you so much for your assistance.
I’d like to start with a personal account.
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Good morning –
It certainly sounds like you have set up 2 different accounts. You are signed in to the leeannebranham account now. Is this the user name that you want to continue with? Or is there another one that you are trying to sign in to?
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That makes sense.
I want my user name to be my full email.
I do not want an account with just my name. -
I now can log into my account, but it appears that the wrong domain is assigned to the account. I went to the dashboard and attempted to change the domain name, but they are saying the other domain is taken. I believe it is still taken by my accidently extra account. Let me know next steps.
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Is anyone still assisting me?? I need to get this blog up and running.
Please take my money and give me my domain. :) -
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If you can’t resolve by today, the back up plan has to be to cancel them all so i can start over. I will be sad if i can’t get the domain name i want, but since neither of these accounts has that domain name, we are just wasting time where someone else could take it.
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Please set deadline of 3pm pacific tome to resolve or delete. My work day today is scheduled to be blog building, and i have only so much thumb twiddling i can do while i wait to get started.
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Hi –
What domain did you want to register? There are multiple TLDs. Please let me know this way I can see what is going on.
leeannebranham.com
leeannebranham.blog
leeannebranham.org
leeannebranham.meAre all examples of different TLDs.
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first choice morefertileground.blog
I would like to upgrade to a private account at $4 per month paid yearly. -
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Ate you unable to make the changes?
If so, please close any account made by me on nov 30, 2018, and release all domain names. I can set up new site in less than 20 minutes. Your system is wonderful to use. I am sure the problem occurred because i was trying to use two devices.
If you can fix it, please complete this work that has so far taken the better part of the week, with me getting up at 3 the last few mornings to wait for your posts. Unfortunately i have not been allowed to pay for more full service support, which i am hoping is why this has taken so long.
I hope when finally allowed to upgrade yout support system is more direct and timely.
Also please reply asap so i know what is going on and can move forward.
Thank you for your efforts. I am certain you must be juggling a ton of requests. -
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Good morning –
I can see that you have registered morefertileground.com and the personal plan upgrade to this account. Is there anything else I can help with?
You are correct, in that the support in the forums is not “live”. For the fastest support option you’ll want to contact live chat support via wordpress.com/help/contact/
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